Shipping policy

Shipping & Fulfillment Policy

Welcome to PASTEQUE ARCHIVE. All garments in this release are produced on a Made-to-Order basis. By manufacturing only when an order is placed, we ensure high quality while avoiding overproduction.

Please review our shipping timelines and fulfillment procedures below before completing your purchase.

1. Delivery Timeline Breakdown

Your total estimated wait time is divided into two distinct phases: Production Time and Shipping Time.

Total Delivery Time = Production (2–5 Days) + Transit (2–5 Days)

  • Production Phase (2–5 Business Days): Every item is custom-printed upon order placement. Standard manufacturing takes 2 to 5 business days before your package leaves the facility.

  • Transit / Shipping Phase (2–5 Business Days): Once your order is produced and handed to the carrier (USPS/UPS), domestic U.S. transit takes 2 to 5 business days.

  • Estimated Total Delivery: 7 to 10 Business Days from the date your order is placed.

Note: Business days do not include weekends or federal holidays.

2. Order Tracking

  • Once your order completes production and is packaged, an automated email containing your USPS/UPS Tracking Number will be sent to the email address provided at checkout.

  • Please allow 24 to 48 hours after receiving your tracking link for the shipping carrier to scan the package and update tracking movement.

3. Address Accuracy & Modifications

Because our system routes orders directly to production:

  • Please double-check your shipping address prior to confirming your purchase.

  • Address updates can only be made within 2 hours of placing your order. Once a garment enters the printing line, the shipping destination cannot be changed.

  • Pasteque is not responsible for packages delivered to incorrectly provided addresses.

4. Returns, Exchanges & Misprints

  • Made-To-Order Final Sale: Because every garment is custom-made specifically for your order, all sales are final. We do not accept returns or exchanges for incorrect size selection. Please reference our size guide on each product page prior to ordering.

  • Damaged or Defective Items: If your garment arrives damaged, defective, or with a printing error, please contact us within 30 days of delivery.

    • Email us info@pastequevetement.com with your Order Number and 1–2 clear photos showing the defect.

    • Once verified, a free replacement order will be manufactured and shipped to you immediately at no extra cost. You do not need to ship the defective item back.